Terms of Use Agreement | Privacy Policy
Refund Policy:
As a general rule, iClasspro does not offer refunds. Subscription fees are paid to maintain access to the software and are not based on the usage of the software.
First Billing Policy. During the 30-day free trial you are not required to store payment information on file. If you choose to do so and change your mind about subscribing to the software, you must contact iClassPro before the end of your trial to cancel your account and we will stop billing.
Subscription Policy. The iClassPro subscription fee covers the 30 days of account access following your charge date. If you cancel midway through this period, we do not prorate for partial months. At the time of cancelation, you can choose to keep your access to our database for the full prepaid period or have the account shut down immediately with no refund or proration of charges.
Cancellation Policy for Trials
Contact iClassPro by phone to cancel before the end of your 30-day free trial and you won't be billed. Since iClassPro does not require payment information to sign up for a free trial of the software, trial cancellation is worry free!
If you do choose to place payment information on file during your free trial, payment will be collected automatically on your first billing date.
Trial accounts without payment information on file on their first bill date will automatically suspend.
Cancellation Policy for Subscribers/Paid Accounts
If you have paid for one or more months of iClassPro, you must contact support by phone to cancel your account. A representative will ask a few security questions and discuss the implications of your cancellation.
Before cancelling, we always recommend printing out any required attendance, financial or enrollment history. Once an account is cancelled, we only hold on to the active account information for 60 days. Since iClassPro bills monthly in advance for the following 30 days of access, it is helpful to plan your cancellation on a weekday just before your bill date. This will ensure that you have access to the software as far in advance as you have paid.
As a rule, iClassPro does not prorate fees for our subscription services.